Info@castawaysatfiley.co.uk

FAQs

Please see a list of our Frequently Asked Questions, if there is anything that isn't covered below please send us an email.

No unfortunately the deposit is non refundable, unless we are able to resell the dates booked.

Yes we have multiple payment options available:

  • Pay in Full
  • Pay in instalments via Direct Debit, to set this up please click here and then contact us for a suitable payment plan
  • Pay the non-refundable booking deposit to secure your dates and then pay the remaining balance 6 weeks before you are due to arrive.

To secure the dates all we require is a £50 deposit, however you can pay more than this if you wish to do so.

Yes, all our bookings require a Security Deposit of £75 which is fully refundable providing our holiday home is left as you found it.

You can check in anytime from 3pm, there isn’t a set time that you have to check in by due to our keys being left within a safe at the caravan.

Check out time is 9am.

Included: Bedding, Fully equipped kitchen with Fridge & Freezer, Bedding, Gas & Electric, Sky TV

Not Included: Towels(Kitchen & Bath),Toiletries, Entertainment Passes, WiFi

Yes we have unlimited WiFi in the caravan this is available for a small charge to our guests and is available to book here please view the prices below:

3/4 Nights – £7.50

7 Nights – £12.50

If your stay is longer than the above please contact us so we can arrange a package price for you.

Passes aren’t included in our bookings unfortunately however these can be purchased from reception onsite. 2020 Prices are as follows(Prices obtained from Havens website and were correct at time of publishing in January 2020):

Peak dates:
5 – 25 Apr, 24 – 30 May and 19 July – 29 Aug

7 nights:
Adult – £33.90
Child (under 15) – £17
2 bed capped – £124.60
3 bed capped – £159.70
3 or 4 nights:
Adult – £27.80
Child (under 15) – £13.90
2 bed capped – £105.30
3 bed capped – £131.90

Off-peak dates:
All other dates

7 nights:
Adult – £26
Child (under 15) – £13
2 bed capped – £101
3 bed capped – £130
3 or 4 nights:
Adult – £20
Child (under 15) – £10
2 bed capped – £90.80
3 bed capped – £115

Unfortunately not, although we do have dogs of our own our caravan is always thoroughly cleaned but may not be suitable if you are allergic to dog’s.

Yes, there’s plenty to do onsite from the beach & amusement arcade through the day to the ShowBar on an evening, please see below a list of times for the venues onsite:

FacilitySchool and bank holiday datesAll other dates
Cook’s Fish and Chips4pm – late4pm – late
The Hawkwood bar and restaurant9am – 9pm for food; drinks from the bar until late9am – 9pm for food; drinks from the bar until late
Mini Market8am – 8pmVaries
Launderette8am – 8pm8am – 8pm
Reception9am – 5pm9am – 5pm
ShowBar5pm – late5pm – late
FunWorks Amusement Arcade9am – late9am – late

Yes, please click here to view the park map.

Should you wish to cancel your booking our normal T&C’s/Cancellation terms still apply and you will not be refunded unless we can resell the dates. We have always advised in our T&C’s that customers are responsible for taking out their own travel insurance. Anyone who has purchased travel insurance prior to 11th March should seek advice from their insurer.

Category: Covid-19

Should Haven close the facilities onsite no refund shall be given as you are booking to stay in our accommodation therefore we are still able to provide our service without disruption however we may look at offering alternative dates but this will be entirely at our discretion.

Category: Covid-19

Should Haven close the park no refund will be offered however we will allow you to reschedule your holiday within a 12 month period of your original arrival date, if you have taken out travel insurance please seek advice from your insurer.

Category: Covid-19

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