Info@castawaysatfiley.co.uk

Frequently Asked Questions (FAQ)

Please see a list of our Frequently Asked Questions, if there is anything that isn't covered below please send us an email.


Is the booking deposit refundable?

No unfortunately the deposit is non refundable, unless we are able to resell the dates booked.


Can i pay for my holiday in instalments?

Yes we have multiple payment options available:

  • Pay in Full
  • Pay in instalments via Direct Debit
  • Pay the non-refundable deposit with the remaining balance due 6 weeks before you arrive.

I want to make a booking how much do i need to pay?

To secure the dates all we require is a £50 deposit, however you can pay more than this if you wish to do so.


Do we need to pay a security deposit?

Yes, all our bookings require a Security Deposit of £75 which is fully refundable providing our holiday home is left as you found it.


What time can we check in from and what time do we have to check out?

You can check in anytime from 3pm, there isn’t a set time that you have to check in by due to our keys being left within a safe at the caravan.

Check out time is 10am.


Are entertainment passes included and if not how much are they?

Passes aren’t included in our bookings unfortunately however these can be purchased from reception onsite. 2019 Prices are as follows:

Peak dates:
5 - 25 Apr, 24 - 30 May and 19 July - 29 Aug

7 nights:

  • Adult - £30.80
  • Child (under 15) - £14.90
  • 2 bed cap - £113.30
  • 3 bed cap - £145.20
3 or 4 nights:

  • Adult - £25.30
  • Child (under 15) - £12.70
  • 2 bed cap - £95.70
  • 3 bed cap - £119.90

Off-peak dates:
All other dates

7 nights:

  • Adult - £24.00
  • Child (under 15) - £11.25
  • 2 bed cap - £92.00
  • 3 bed cap - £118.00
3 or 4 nights:

  • Adult - £18.20
  • Child (under 15) - £9.10
  • 2 bed cap - £82.50
  • 3 bed cap - £104.50

 

Do you allow pets?

Unfortunately not, although we do have dogs of our own our caravan is always thoroughly cleaned but may not be suitable if you are allergic to dog’s.


Is there lots to do onsite?

Yes, there’s plenty to do onsite.