Info@castawaysatfiley.co.uk

Frequently Asked Questions (FAQ)

Please see a list of our Frequently Asked Questions, if there is anything that isn't covered below please send us an email.


Is the booking deposit refundable?

No unfortunately the deposit is non refundable, unless we are able to resell the dates booked.


Can i pay for my holiday in instalments?

Yes we have multiple payment options available:

  • Pay in Full
  • Pay in instalments via Direct Debit, to set this up please click here and then contact us for a suitable payment plan
  • Pay the non-refundable booking deposit to secure your dates and then pay the remaining balance 6 weeks before you are due to arrive.

I want to make a booking how much do i need to pay?

To secure the dates all we require is a £50 deposit, however you can pay more than this if you wish to do so.


Do we need to pay a security deposit?

Yes, all our bookings require a Security Deposit of £75 which is fully refundable providing our holiday home is left as you found it.


What time can we check in from and what time do we have to check out?

You can check in anytime from 3pm, there isn’t a set time that you have to check in by due to our keys being left within a safe at the caravan.

Check out time is 10am.


What is included in the booking/caravan and what do we need to bring?

Included: Bedding, Fully equipped kitchen with Fridge & Freezer, Bedding, Gas & Electric, Sky TV

Not Included: Towels(Kitchen & Bath),Toiletries, Entertainment Passes, WiFi


Do you have WiFi in the caravan?

Yes we have unlimited WiFi in the caravan this is available for a small charge to our guests and is available to book here please view the prices below:

3/4 Nights - £7.50

7 Nights - £12.50

If your stay is longer than the above please contact us so we can arrange a package price for you.

Are entertainment passes included and if not how much are they?

Passes aren’t included in our bookings unfortunately however these can be purchased from reception onsite. 2020 Prices are as follows(Prices obtained from Havens website and were correct at time of publishing in January 2020):

Peak dates:
5 - 25 Apr, 24 - 30 May and 19 July - 29 Aug

7 nights:

  • Adult - £33.90
  • Child (under 15) - £17
  • 2 bed cap - £124.60
  • 3 bed cap - £159.70
3 or 4 nights:

  • Adult - £27.80
  • Child (under 15) - £13.90
  • 2 bed cap - £105.30
  • 3 bed cap - £131.90

Off-peak dates:
All other dates

7 nights:

  • Adult - £26
  • Child (under 15) - £13
  • 2 bed cap - £101
  • 3 bed cap - £130
3 or 4 nights:

  • Adult - £20
  • Child (under 15) - £10
  • 2 bed cap - £90.80
  • 3 bed cap - £115

 

Do you allow pets?

Unfortunately not, although we do have dogs of our own our caravan is always thoroughly cleaned but may not be suitable if you are allergic to dog’s.


Is there lots to do onsite?

Yes, there’s plenty to do onsite from the beach & amusement arcade through the day to the ShowBar on an evening, please see below a list of times for the venues onsite:

FacilitySchool and bank holiday datesAll other dates
Cook's Fish and Chips4pm - late4pm - late
The Hawkwood bar and restaurant9am - 9pm for food; drinks from the bar until late9am - 9pm for food; drinks from the bar until late
Mini Market8am - 8pmVaries
Launderette8am - 8pm8am - 8pm
Reception9am - 5pm9am - 5pm
ShowBar5pm - late5pm - late
FunWorks Amusement Arcade9am - late9am - late

Do you have a Map of the Park?

Yes, please click here to view the park map.